Account Management
Our Account Management services help you manage your travel with minimal pain and maximum gain. You will have the satisfaction of knowing that all travel planning we handle for you is in compliance with your corporate travel policy. No more wondering about surprises at the last minute because we've handled all arrangements in advance. Your only worries will be checking in for your flight and taking care of your business matters.
Reporting
We use iBank to generate sophisticated reports to meet your needs. These reports are fully accessible online and may also be emailed directly to you as your needs dictate.
- Reports are tailored to customer requirements; many reports can be self-tailored online (please click here to see sample reports)
- Cost savings analysis generated for every trip booked
- Monthly T&E analysis report for comparison against T&E budget
- Service level reporting for all trips booked
Contract Negotiation
In addition to using any corporate rates you may have already established, ETC will work with you to negotiate the best possible contract rate for your corporate needs.
- Negotiated airfare, hotel and rental car savings
- Vendor review, recommendation and selection
- On-going review of all existing rates for potential cost-savings
Quality Control
We pride ourselves on the services we provide and our ability to continually save you money through our comprehensive quality control process. Specific quality controls include:
- Compliance with your corporate travel policy
- Advance invoice and itinerary including flight information, hotel, car and seat assignments
- VAT recovery support
- Recovery and refunds on unused e-tickets
- Post-travel audits to determine trends and potential future savings
International Travel
If you are planning international travel, we have an excellent international travel rate desk and can assist you with a variety of international travel matters including:
- Assistance applying for or renewing a Passport, including expedited processing
- Assistance with Visa applications
- Managing all international transfers
- My Travel Wallet currency exchange rates
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