Resources

Q – What rights do I have if my flight is delayed or cancelled?
A – When you purchase a ticket from an airline you enter into an agreement with them called the Contract of Carriage, or Rule 240 that spells out your rights. Each domestic airline publishes its own Contract of Carriage that are located on the airlines individual websites. .

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Q – Do you offer an online booking tool?
A – Yes, we offer online booking tools, Concur and Deem. To learn more, Please visit our online booking.

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Q - When I book a reservation via ETC’s online booking tool, how do I make a change to the reservation?
A – If you are changing/adding a hotel and/or a car reservation, you can change it online or directly with an ETC Consultant…your choice. When changing your airline reservation, in order to save you money, ETC recommends that you call/email one of our full-service Travel Consultants .

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Q – How many years has ETC been in business?
A – ETC was founded in 1984.

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Q – How many employees does ETC have?
A – 12, Learn more about ETC's staff.

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Q – Does ETC offer a Corporate Newsletter?
A – ETC’s corporate newsletter is called, “What’s New.” You can view our “What’s New” newsletter here. If you would like to subscribe to the "What's New" newsletter please submit your request at the bottom of this page.

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Q – How do I start receiving email notification of ETC’s Vacation Specials?
A – Our Seasonal Vacation Specials are located here. If you would like to receive an email notification when the “Seasonal Specials” are updated, please submit your request at the bottom of this page.

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Q – How do I get travel assistance if I have problems with my reservation while traveling abroad?
A – Call Executive Travel Consultants (425) 453-8200 or 1-. If you reach our office outside of our normal business hours, you will be prompted to press "3" to be automatically transferred to our after-hours services at 1-866-382-4584. Or, our after-hours emergency 800 number for each individual country is printed on the bottom of every ETC international itinerary.

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Q – What sort of Travel Management Reports does ETC offer and where can I go to view sample reports?
A – ETC offers an array of Travel Management Reporting. To view a sampling of what we offer, go to our Travel Managers page and click on the reporting tab.

Purchase GoGo In-Flight Internet Passes prior to your flight and save big!

By purchasing a Gogo All-Day Pass, the user is purchasing a limited license to access the Gogo on-board network. It can be used on any Gogo-equipped flight (single airline) and expires 1 year after purchase. The user can sign out and back in at any time without buying another pass.
Purchase a Pass.
For all Gogo passes:

• Passes purchased may be activated on any participating airline partner's domestic Gogo-equipped flight.
• The purchase and sale of this limited license is completed when the pass is placed in the user's Gogo account.
• This license has no cash value and cannot be refunded, transferred, or assigned.
• After the limited license term has expired, the pass representing this license will terminate and will no longer appear in the user's account.

For more information on Gogo and their offerings, including purchasing hourly, monthly or yearly passes, please visit the GoGo website.

October 2018 — Frequent-flyer partners change often. Check your airline's web site for the most current information.

Alaska Mileage Plan
AAdvantage Program
Delta Sky Miles
United Mileage Plan
Southwest Airlines Rapid Rewards

Alaska Airlines

Mileage Plan    |    800.654.5669

Tie-In Airlines

Elite Qualifying Partners

• Aer Lingus
• American Airlines
• British Air
• Cathay Pacific
• Condor
• EL AL Israel Airlines
• Emirates
• Fiji Airways
• FinnAir
• Hainan Airlines
• Icelandair
• Japan Airlines
• Korean Air
• PenAir
• Qantas
• Ravn Alaska
• Singapore Airlines

Tie-In Hotels

• Alaska Airlines Hotels
• Best Western
• Choice Hotels
• Coast Hotels
• InterContinental Hotels Group
• Marriott Bonvoy
• Rocketmiles
• Westmark Hotels

Tie-In Cars

• Alamo
• Avis
• Budget
• Dollar
• Hertz
• National
• Thrifty

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American Airlines

AAdvantage Program    |    800.882.8880

Tie-In Airlines

Oneworld Airline Partners

• Alaska Airlines
• British Airways
• Cathay Pacific
• Finnair
• Iberia
• Japan Airlines
• LATAM Airlines
• Malaysia Airlines
• Qantas Airways
• Qatar Airways
• Royal Jordanian Airlines
• S7 Airlines
• SriLankan Airlines

Additional Airline Partners

• Air Tahiti Nui
• Alaska Airlines/Horizon Air
• Cape Air
• China Southern Airlines
• Etihad Airways
• Fiji Airways
• Hawaiian Airlines
• Interjet
• Seaborne Virgin Islands

Tie-In Hotels

Featured Hotel Brands

• Rocketmiles
• Marriott Bonvoy
• InterContinental Hotels
• Hyatt Hotels and Resorts
• American Airlines Hotels

Additional Hotel Partners

• Best Western Hotels and Resorts
• Choice Hotels
• Fiesta Americana Hotels and Resorts
• Langham Hospitality Group
• Melia Hotels International
• Millennium Hotels and Resorts
• Okura-Nikko Hotels and Resorts
• PointsHound
• Shangri-La Hotels and Resorts
• Wyndham Hotels
• Worldhotels

Tie-In Cars

• Alamo
• Avis
• Budget
• Carmel
• Dollar
• Europcar
• ExecuCar
• Payless
• GroundLink
• Hertz
• National
• Sixt
• SuperShuttle
• Thrifty

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Delta

Delta Sky Miles    |    800.322.2323

Tie-In Airlines
Each airline below has a different accrual rate, please check the Delta Website for more information.

• Aeroflot
• Aerolineas Argentinas
• Aeromexico
• Air Europa
• Air France
• Alitalia
• China Airlines
• China Eastern
• China Southern
• Czech Airlines
• Garuda Indonesia
• GOL
• Hawaiian
• Kenya Airways
• KLM
• Korean Air
• Middle East Airlines
• Saudia
• Tarom
• Vietnam Airlines
• Virgin Atlantic
• Virgin Australia
• WestJet
• Xiamen Airlines

Tie-In Hotels

Hotel Rewards Groups
Click here to view individual hotels within these groups.

• Accor Hotels
• AirBnB
• Delta
• Hyatt Hotels and Resorts
• Intercontinental Hotel Group
• Langham Hospitality Group
• Marriott Bonvoy
• Millennium Hotels and Resorts
• Radisson
• Shangri-La Hotels and Resorts
• World Hotels

Tie-In Cars

• Alamo
• Carmel Car and Limousine Service
• Dollar
• Europcar
• Enterprise
• Execucar
• Hertz
• Lyft
• National
• Sixt Rent a Car
• Super Shuttle
• Thrifty

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United

United Mileage Plus    |    800.421.4655

Tie-In Airlines

Star Alliance Member Airlines

• Aegean Airlines
• Air Canada
• Air China
• Air India
• Air New Zealand
• ANA
• Asiana Airlines
• Austrian Airlines
• Avianca
• Brussels Airlines
• Copa Airlines
• Croatia Airlines
• Egyptair
• Ethiopian Airlines
• EVA Air
• lOT Polish Airlines
• Lufthansa
• Scandinavian Airlines
• Shenzhen Airlines
• Singapore Airlines
• South African Airways
• Swiss International Airlines
• TAP Portugal
• Thai
• Turkish Airlines
• Vistara

Other Worldwide Partners

• Aer Lingus
• Aeromar
• Air Dolomiti
• Azul
• Boutique Air
• Cape Air
• Edelweiss Air
• Eurowings
• Hawaiian Airlines
• Island Air
• Olympic Air
• Silver Airways

Tie-In Hotels

Rewards Programs

• United Hotels
• Marriott Bonvoy
• IHG Rewards Club
• World of Hyatt
• Wyndham 
• Choice 
• Golden Circle
• Le Club Accord Hotels
• Radisson

Booking Services

• United Hotels
• Rocketmiles
• PointsHound

Hotel Partners

• AC Hotels by Marriott
• Aloft
• AmericInn
• Andaz
• Ascend Hotel Collection
• Autograph
• Baymont Inn and Suites
• Best Western
• Cambria Suites
• Candlewood Suites
• Clarion
• Comfort Inn
• Comfort Suites
• Cordis Hotels and Resorts
• Country Inns and Suites 
• Courtyard by Marriott
• Crowne Plaza Hotels and Resorts
• Days Inn
• Dazzler
• Delta Hotels
• Design Hotels
• Eaton HK
• Econo Lodge
• Edition
• Element by Westin
• Esplendor Boutique Hotels
• Fairfield Inn by Marriott
• Fiesta Americana
• Four Points by Sheraton
• Gaylord Hotels
• Grand Hyatt
• Hawthorn Suites by Wyndham
• Holiday Inn Express
• Holiday Inn Hotels and Resorts
• Hotel Indigo
• Howard Johnson
• Hyatt Hotels and Resorts
• Hyatt Centric
• Hyatt House
• Hyatt Place
• Hyatt Regency
• Hyatt Summerfield Suites
• Hyatt Zilara
• Hyatt Ziva
• InterContinental Hotels and Resorts
• JW Marriott Hotels and Resorts
• La Quinta 
• The Langham Hotels and Resorts
• Le Meridien
• The Luxury Collection
• MainStay Suites
• Marriott Hotels and Resorts
• Marriott Vacation Club
• Microtel 
• Millennium Hotels and Resorts
• Moxy Hotels
• Park Hyatt Hotels
• Park Inn
• Park Plaza
• Protea Hotels
• Quality
• Radisson
• Radisson Blu 
• Radisson Red
• Ramada 
• Renaissance Hotels and Resorts
• Residence Inn by Marriott
• The Ritz Carlton
• Rodeway Inn
• Shangri-La Hotels and Resorts
• Sheraton Hotels and Resorts
• Sleep Inn
• SpringHill Suites by Marriott
• St. Regis Hotels and Resorts
• Staybridge Suites
• Suburban Extended Stay Hotel
• Super 8
• TownePlace Suites by Marriott
• Trademark Collection
• Traders Hotels
• Travelodge
• Tribute Portfolio
• TRYP by Wyndham
• Unbound Collection 
• W Hotels
• Westin Hotels and Resorts
• Wingate by Wyndham
• Wyndham 
• Wyndham Garden
• Wyndham Grand

Tie-In Cars

Exclusive Car Rental Partners

• Hertz
• Dollar
• Thrifty

Ground Transportation

• Amtrack
• Bandwagon
• Carmel
• Execucar
• GroundLink
• SuperShuttle

Cruise Partner

• United Cruises

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Southwest Airlines

Rapid Rewards    |    1.800.445.5764

Tie-In Hotels

• Best Western
• Choice Hotels
• World of Hyatt
• Marriott Rewards
• MGM Resorts
• Radisson
• Rocketmiles
• Southwest Hotels
• SPG: Starwood Preferred Guest

Tie-In Cars

• Alamo
• Avis
• Budget
• Dollar
• Hertz
• National
• Payless
• Thrifty

Other Ground Transportation

• Super Shuttle
• Execucar
• Turo

parking coupon images go here!

If your company is not using Executive Travel Consultants, we encourage you to try us. We think you'll immediately see the difference. Just contact us by phone at 425.453.8200, or by email at [email protected].

Airline Baggage Allowance And Fees

• AEGEAN AIR
• AER LINGUS
• AERO MEXICO
• AIR CANADA
• AIR FRANCE
• AIR SERBIA
• AIR TRANSAT
• ALASKA AIRLINES
• ALITALIA
• All NIPPON AIRWAYS
• ALLEGIANT AIR
• AMERICAN AIRLINES
• ASERCA AIRLINES
• AUSTRIAN
• AVIANCA
• BALKAN AIR
• BRITISH AIRWAYS
• BRUSSELS AIRLINES
• CARIBBEAN AIRLINES
• CATHAY PACIFIC
• CHINA EASTERN AIRLINES
• CROATIA AIR
• CZECH AIRLINES
• DELTA AIRLINES
• EGYPTAIR
• EL AL ISRAEL AIRLINES
• EMIRATES AIR
• ETHIOPIAN AIRLINES
• ETIHAD AIRWAYS
• EVA AIRWAYS
• FINNAIR
• FRONTIER
• HAINAN AIRLINES
• IBERIA AIR LINES OF SPAIN
• JAPAN AIR LINES
• JET AIRWAYS
• JETBLUE AIRWAYS
• KENYA AIRWAYS
• KOREAN AIR
• LACSA AIRLINES
• LAN CHILE AIRLINES
• LOT POLISH AIRLINES
• LUFTHANSA
• PORTER AIRLINES
• QANTAS AIRWAYS
• QATAR AIRWAYS
• SCANDINAVIAN AIRLINES (SAS)
• SINGAPORE AIRLINES
• SOUTH AFRICAN AIRWAYS
• SOUTHWEST AIRLINES
• SPIRIT
• TAM MERIDION
• TAP-AIRLINE OF PORTUGAL
• TURKISH AIRLINES INC
• UNITED AIRLINES
• US AIRWAYS
• VIRGIN AMERICA
• WESTJET

Alert: Travelers to Canada with Criminal Convictions May Be Denied Entrance

Canada has an enforced law that may deny you entrance if you have ever been convicted of a criminal offense. The list of applicable convictions include: 1) a minor offense (including shoplifting, theft, assault, possession of an illegal substance, etc.); 2) an "indictable" criminal offense (including assault with a deadly weapon, manslaughter; etc.), or 3) Driving While Impaired (DWI).

According to Canada's website, it is possible to have some offenses cleared in advance of travel by submitting an application for a Minister's Approval of Rehabilitation. Click here for details.

From Wikipedia, the free encyclopedia

Federal Aviation Administration Rule 240 mandated that an airline with a delayed or canceled flight had to transfer passengers to another carrier if the second carrier could get passengers to the destination more quickly than the original airline.

The original rule, referring to a federal requirement before airline deregulation in 1978, is long-obsolete; however, the major US airlines have filed "conditions of carriage" with the U.S. Department of Transportation guaranteeing their similar provisions. These provisions vary from airline to airline, and generally apply only to delays that are absolutely the airline's fault, such as mechanical delays, and not to "force majeure" events such as weather, strikes, or "acts of God ".

When your flights are delayed or canceled, know your rights. For guidance on regulations and carriers’ policies, below are links to major airlines’ “Contracts of Carriage”:

• Air Canada
• AirTran
• Alaska
• American
• Delta
• Frontier
• Hawaiian
• JetBlue
• Southwest
• US Airways
• United
• Virgin America

Passenger Protection

U.S. Department of Transportation's Expanded Airline Passenger Protections Took Effect August 23, 2011.

This new consumer protections for airline passengers make flying more convenient and hassel-free for air travelers nationwide. The New consumer protections include requirements that airlines refund baggage fees if bags are lost, increase compensation provided to passengers bumped from oversold flights, and provide passengers greater protections from lengthy tarmac delays.

Airline Passenger Protections - Read More.

ADVICE TO PASSENGERS

TRANSPORTATION OF HAZARDOUS MATERIALS

Federal law forbids the carriage of hazardous materials aboard the aircraft, in your luggage, or on your person. A violation can result in five years imprisonment and penalties of $250,000 USD or more(49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials.

FORBIDDEN DANGEROUS ITEMS

Forbidden Dangerous Items Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 oz total) of medicinal and toiletry articles carried in your luggage and certain smoking materials carried on your person.

Note: Spare batteries and fuel cells are not permitted in checked or hold baggage. If your carry-on bag contains these items and is gate checked, spare batteries and fuel cells must be removed and carried in the cabin.

For an up-to-date lists on Hazardous Material, Visit FAA Web Site.

Business travelers are aware that bellhops, skycaps and parking attendants all rely on tips for a good portion of their income. With all of these services that travel entails, it is necessary to determine who should receive a tip and how much is appropriate. In addition to knowing when and who to tip, tipping rules and rates also vary internationally.

Here are some standard guidelines to follow. Remember, these are just general suggestions and keep in mind that quality and regularity of service matter when deciding on a tip amount.

Tipping Internationally

Tipping in the United States

 

Airports:

• Skycaps – $1-$2 per bag.
• Wheelchair service – $3-$5.
• Electric cart transport – $1-$2.
• Parking attendant – $1; $5 is customary if luggage assistance is included.

Hotels:

• Housekeeping – $5 per night, if stay is over a week then $7-$9 per night.
• Room service – 15% of bill
• Bellhop – $10 for bringing your bags to the room, $5 more for opening and showing you the room.
• Concierge – $5-$10; more for special favors.

Transportation:

• Taxi – 15%, no less than $0.25. $1-$2 per bag if they load your bags.
• Limousine – 20%
• Courtesy shuttle – $2 per traveler or $1 per bag they help with.

Restaurants/Bars:

• Bartender – 10-15% of bar bill.
• Coat check attendant – $1 for one or two coats.
• Restroom attendant –$0.50 - $1.
• Parking attendant – $1.
• Buffet-style – 5 percent -10 percent of bill.
• Separate checks – Consider leaving an 18 percent gratuity tip on each check for the extra work.
• Lounge musicians – $1-$5.
• Table-to-table musicians – $2-$3 for special requests.
• Takeout – Generally $1-$2.

Cruises:

• Cabin steward/stewardess – $3 per day, per person.
• Server – $3 per day, per person.
• Bus boy – $1.50 per day.
• Bar/wine steward – 15 percent added automatically.

Miscellaneous:

• Tour guides – 10 percent - 15 percent of bill. Usually $1-$2 for half-day tours and $3-$4 for full-day tours.
• Hair stylist – 10 percent - 20 percent.
• Spa package – 10 percent - 20 percent of bill, if not included.

For the most up-to-date information on domestic tipping customs, please refer to The Original Tipping Page.
 

Intenational Travel

As most business travelers know, tipping customs and rates vary internationally. Here are some suggestions:

• Canada
  Restaurants: 15-20%
  Concierges: $10 to $20 per favor
  Porters: $1 to $2 per bag
  Housekeeper: $5 left daily.
  Guides and Drivers: $10 to $15 per day or 10-15% per ride.
• Egypt
  Restaurants: Tip is included in the bill, but leave 5-10% on top of that
  Concierges: $10 to $20 at he beginning of your stay
  Porters: $1 per bag
  Housekeeper: $1 or $2 left daily.
  Cabdrivers: 10-15%
  Guides: $20 per person, per day. They are usually highly trained Egyptologists.
• France
  Restaurants: Tip is included when the words "service compris" are included on your bill. However, locals usually leave up to 10% on top of that.
  Concierges: 10-15 euros per reservation
  Porters: Two euros per bag
  Housekeeper: One or two euros per day
  Cabdrivers: 10-20 euros for private airport transfers depending the quality of the car and wait time. 10-15% to taxi drivers.
  Guides: 25 euros per person per day and up to 50 euros for nationally certified.
• Indonesia
  Restaurants: 10% tip is included, however locals also throw in loose change.
  Porters and Housekeepers: Appreciated but not required.
  Cabdrivers: About 10%
  Guides: $25-$40 per couple and drivers get about half that.
• Italy
  Restaurants: As close to 10% as possible
  Porters: Five euros
  Housekeeper: One or two euros per day
• Malaysia
  Restaurants: 10% tip is included, then round up the bill and leave the change.
  Porters: $1 per bag
  Housekeeper: $1 per day
  Drivers and Guides: $5-$10 per person per day
• Mexico
  Restaurants: 10-15% in cash
  Concierges: Minimum 100 pesos
  Porters: 10-20 pesos per bag
  Housekeeper: 20-50 pesos per night
  Drivers: 100-200 pesos per full day per person.
  Guides: 200-300 pesos per day for combined driver-guide.
• Philippines
  Restaurants: 10% is usual, sometimes it is included on the bill.
  Concierges: $4-$5 per time they go out of their way.
  Porters: $1 per bag
  Housekeeper: Only if you see them.
  Cabdrivers: 10% per ride
  Guides: $20-$50 per day and drivers get about $4-$5 per day.
• Saudi Arabia
  Restaurants: 10-15% of the bill
  Concierges: $20-$25 so that they remember you.
  Porters: $1-$2 per bag
  Housekeeper: $2 per day
  Drivers: $5 per person per day
  Guides: $10 per person per day
• United Kingdom
  Restaurants: Sometimes included, if not 10-15%.
  Porters: 1-2 pounds per bag
  Housekeeper: 1-2 pounds per day
  Cabdrivers: Whatever small change you happen to have.
  Guides: 20 pounds per day and 10 pounds per day for the driver.

Tipping recommendations for international travel can be found here.

These tipping suggestions are meant to assist business travelers with deciding when and how much to tip the much appreciated travel service providers.